Privacy Policy

Privacy Policy
Effective Date: 10/02/2025
At Lava & Stone, a brand under Go Vitta Limited, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.
1. Information We Collect
We collect the following types of information:

• Personal Information: When you make a purchase or register on our site, we collect your name, address, email, phone number, and payment details.
• Usage Data: We may collect information about how you use our website, including IP address, browser type, and pages visited.

2. How We Use Your Information
We use your personal information for the following purposes:

• To process your orders and deliver products.
• To improve customer service and user experience.
• To communicate with you about your orders or promotions.
• To send you marketing communications (if you've opted in).

3. Sharing Your Information
We may share your information with third-party service providers, such as delivery companies and payment processors, to complete transactions and improve our services. We do not sell or rent your personal information.
4. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience. Cookies are small files stored on your device that help us analyse web traffic, remember your preferences, and personalise your experience. You can choose to accept or decline cookies through your browser settings.
5. Data Security
We take appropriate security measures to protect your personal data from unauthorised access, alteration, or destruction. However, no method of data transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:

• Access and correct your personal information.
• Request deletion of your data.
• Opt-out of marketing communications.

To exercise these rights, please contact us at lavaandstoneuk@gmail.com.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will be noted at the top of the policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Lava & Stone
lavaandstoneuk@gmail.com
We aim to respond to all inquiries within 24-48 hours.